Professional Services

Last Updated:

December 22, 2023

Services and Renewals

DreamHost offers a variety of professional services ranging from web design to SEO marketing (collectively the "Services"). Services may be recurring or non-recurring. If Services are recurring, they will automatically renew at the end of the original billing term for the same price and for the same time period. Any products or services included with the Service as part of a "bundle" or promotional offer will automatically renew at the end of the promotional period for the then-current full retail price unless you notify DreamHost of your intention to discontinue the promotional service at least 30 calendar days prior to the renewal.

Recurring Services may be canceled by providing notice to DreamHost via email at [email protected] at least 7 calendar days prior to the end of the current Service term. Otherwise, the Service will renew for an additional term until canceled.

Customer's Obligations

As a customer of these Services, you understand and agree:

• • To accurately and succinctly communicate all information, objectives, and desires that are required to successfully execute the Service.
• • To be readily available for communication with our team members for the purposes of coordination and execution of the Service.
• • That communication delays on your part may adversely impact timelines for execution and the effectiveness of the Service.
• • To perform timely reviews and approvals of work in support of the Service as needed; otherwise, you waive the right to object to the end product.
• • That successful execution of the Service requires complete and accurate information from you.

Cancellations

Some Services are offered as "bundles" (e.g. one year of DreamPress included with the purchase of a custom web design plan). If the original Service plan is canceled, any and all bundled services will also be canceled. If you're eligible for a refund, the refund will be prorated and adjusted based on the utilization of any bundled services.

Refunds

We don't offer refunds for any work already performed as part of the Services. Some of our Services will require a minimum term and/or a minimum payment to begin the process. In these situations, our team dedicates work and hard costs to begin the process and as such, the initial term and payment are fixed and non-refundable. Subject to our own review and discretion, refunds may be available on a prorated basis for work that has yet to be performed.

Duration and Modifications to Service Agreements

Recognizing that unexpected delays and unique client situations may arise, we have established a maximum service duration of six months for all professional services. This period is designed to accommodate unforeseen challenges or necessary client adjustments.

In instances where a project extends beyond the six-month duration, we reserve the right to reassess and, if necessary, modify the scope of work, service level agreements (SLAs), and other relevant terms. This may include the application of additional charges to account for the extended timeframe, market shifts, and cost fluctuations. Any adjustments will be made with the utmost consideration for maintaining the effectiveness and viability of our services, while also keeping our clients informed and engaged throughout the process.

Miscellaneous Terms

• • You will retain full ownership and intellectual property rights for any work or deliverable produced and paid for.
• • DreamHost has the right to leverage the work product and deliverables for marketing and promotional purposes. You may opt out of this with a request in writing to [email protected] at any time.
• • Certain Services (like custom development work) may be performed and applied to your website without your final review and approval. In such cases, we'll notify you once the Service has been completed. You will have 7 calendar days from the date of our notice to review the changes and alert our team of any issues that need to be addressed. After 7 calendar days, you waive the right to contest the work performed.
• • DreamHost does not guarantee results for any of the Services. We are not responsible for any of the outcomes, results, damages, or injuries that may directly or indirectly result from the Services. You understand and agree that our Terms of Service (including disclaimers and liability) are all incorporated by reference here and apply to all Services.